Delivery Information
When ordering your items and you have added them into your basket and you have entered your details you will be able to select your delivery date. The lead time on each item is listed for you, it displays the soonest available date and if required you can select this date or any date in the future. Your order will be processed, packed and stored for delivery on the date that you choose. If your order is scheduled for delivery on the soonest option please notify us at least 24hrs before delivery if your circumstances change and you need to amend the date. For orders that are booked further in advance please contact us at least 72 Hrs before the date that you have picked as orders that are placed in advance, may be dispatched 48Hrs prior to delivery.
NO Stock Available : Due to us being a third party company and not the direct manufacturer, we dont have contol over stock level for each products, hence we strongly recommmend to call us on 03301744765, to check the stock level, or alternatively if you have placed the order wihout checking it, then someone from our team will call you wihitin 24 working hours, to confirm the stock and delivery status.
As a customer you will have option to either get a full refund on you purchase if you choose not to wait for your delivery (if your purchase is out of stock) or we will arrange the delivery on soon as possible on mututal agreed time.
Delivery Options
Our delivery costs vary depending on the products that you order and your location, this will automatically change in your basket when you select the items and delivery option.
Standard Delivery now includes the following:
- After receiving order confirmation via E-mail, delivery will be in 2 Day or booked date delivery
- Delivery between 8am – 6pm on the date you have selected
- Kerbside delivery only
- Free* on most orders over £499.00 (inc VAT)
- One-person delivery
Delivery Terms & Conditions
The delivery service offered is KERBSIDE only. Once your order is confirmed for delivery there MUST be an able-bodied person/s at the delivery address to accept delivery, and to take the goods into the property or a safe place. It will be at the driver’s discretion if he/she is able to help take any goods into the property or a safe place. Failure to provide the above will result in a failed delivery and may be subject to additional re-delivery charges.
Deliveries to some parts of Scotland may take an additional day for delivery as soon as we know the delivery date in these cases, we will let you update you with the new delivery date. The vehicles used for deliveries are large lorries, if there is any restricted access you MUST notify us prior to delivery. This could result in a slight delay in delivery and also additional surcharges may be added. As the delivery service now offered is Kerbside only, unfortunately we are unable to process any requests for goods to be left without a signature in a secure place. Standard deliveries will take place between 08.00 and 18.00 Monday to Friday Excluding (Bank Holidays).
Estimated time of delivery can be requested, this is at the Couriers discretion and we cannot guarantee we will be able to provide this information.
PLEASE NOTE - The delivery driver is only contracted to remove the goods from their vehicle and therefore does not have to get the goods into your home. However, some drivers don't mind helping if asked politely but be mindful that they are not obliged to help move the goods.
Damages
Upon receiving your order, you must carefully check the goods for any visible signs of DAMAGE. If unfortunately, your order has been damaged in transit please accept the delivery and write the word DAMAGED in the signature box (along with your signature).
Once you have had chance to inspect the goods please let us know if any of the materials inside the packaging require replacement. To do this simply send us an email with pictures of any damage to sales@floors4us.co.uk with the word DAMAGED followed by your order number in the subject, or if you need help call us on 0330 174 4765
All claims for damage must be made within 24hrs of receiving your delivery. Any claims for damaged goods may not be able to be processed outside of this timeframe
Failed Deliveries
If delivery is attempted as arranged but delivery cannot be made due to site unattended, inadequate help to off load the goods or goods are refused, the delivery charge will not be refunded and any re delivery / return to sender charges may be chargeable. These charges will be the same as the standard delivery charges for your postcode. Floors 4US can accept no liability for costs caused by late deliveries or for any other reason.
Booked a fitter?
If you have already booked a fitter to install your flooring, we strongly advise you to not confirm their start date until the goods have arrived safely with you and they have had time to be checked and you are happy with them as unfortunately we cannot be responsible for any consequential losses due to the goods not arriving in time, as deliveries are always booked with a third party courier services.
