Returns Policy

CANCELLATIONS

Cancellation of an order with a full refund is available only for orders not dispatched on delivery

RETURNS

Returns are accepted on products that have been dispatched from our or the manufacturer's warehouse to you. Returns are accepted within 14 days of the delivery or collection, against proof of purchase.

Goods are returned to Floors 4US on customer's own expense.

We cannot accept liability for returned goods lost in transit.

REFUNDS

• Full refund applies to all consumables and accessories in original packaging.
• Refunds of flooring products are subject to 25% restocking charge.

GOODS WITH MANUFACTURING FAULT

Manufacturing faults should be reported to sales@floors4us.co.uk with the pictures as soon as they are noticed. Floors 4US may instruct investigation prior to issuing any refunds, made either by Floors 4US representative or arrange such by the manufacturer. The investigation might include forwarding images, or / and collection of samples of the goods with the manufacturing fault to Floors 4US or the manufacturer.

Further actions would be dictated by the conclusion of the report prepared after the investigation. If the goods are reported to have manufacturing fault, they would be replaced free of charge.

GOODS NOT APPLICABLE FOR A REFUND

• Beadings regardless of their condition
• Goods in damaged or open original packaging
• Damaged goods without manufacturing fault
• Goods, not stored while on customer premises by the manufacturer's recommendations